Research Choose

Service organization and with reference to published case studies and any other relevant articles (such as from magazines, newspapers, and industrial reports), critically analyse the failures of service performance that were committed. Using the service quality gap model, identify the possible reason or reasons leading to such failures and give recommendations on how these failures can be minimised. You are also require to evaluate the usefulness of the service quality gap model as a tool in helping managers to effectively deliver value to their customers in comparison with other frameworks learnt in class.Question 2: Value Chain Process Select ONE (1) company from the manufacturing industry andusing the value chain analysis, critically analyse the salient aactivity or activities that help the chosen companies to achieve competitive advantage in creating and delivering customer value. Then analyse how the aactivity or activities that are responsible in providing the companies with co mpetitive advantage in creating and delivering customer value can affect and are dependent on other activities within the value chain.Support your answer with reference to case studies, articles and information of the chosen companies’ operation and strategic practice. Your answer should also be supported by diagrams of value chain that can effectively illustrate the specific activities of the chosen companies. Avoid using a generic value chain diagram. requirement The assignment must adhere to standard academic documentation standards. (Failure to do so will result in loss of marks in the Format, Citations and References criterion. ) * You are to write the citations and references following the Harvard System. You are required to use Times New Roman as the font type and 12 pts as the font size. * Vertical/line spacing should be 1. 5line spacing

Com 156 Research Plan

Associate Level Material Appendix D Research Plan As part of your research plan, you must first draft a research question for your research paper that will guide the rest of your writing. A research question, which is more specific and focused than a general topic, is the question that your research paper will be answering. For example, if your general area of interest is social security, a possible research question might ask â€Å"How can low-income families save more money if the United States had a reformed social security plan that includes personal retirement accounts? As you develop a research question, keep in mind that you will need to research sources to support your topic. Do not pick a one-sided question that will limit your research. Instead, develop a research question that lends itself to further exploration and debate—a question for which you genuinely want to know the answer. Try to pick a research question that is neither too broad, which covers too much, or too narrow, which covers too little. It should be broad enough to be discussed in a short research paper. What is your general topic or area of interest? What is it about your general topic of interest that interests you? What questions do you have about the topic that you would like to investigate? List them. Would any of the questions you listed about the topic make a good subject for a research paper? Pick or adapt one question and make it into a research question. Why do you think this research question will be appropriate for a research paper? How is your research question significant or relevant to a wider community? What background information provides the preliminary grounds for your research? What are some expert or authoritative sources of information on this research question? What type of materials will you need to review for your research paper? What procedures will you follow to conduct your research? What difficulties do you anticipate in conducting your research?

Ch 10 Boeing Case Study Example | Topics and Well Written Essays - 500 words

Ch 10 Boeing - Case Study Example Various factors both internal and external lead to this downfall of Boeing in late 90’s and early this decade. Boeing has now managed to strike gold again with Dreamliner while Airbus stumbled. But both were troubled by poor outsourcing strategies. This essay tries to address factors during this phase. One of the main reasons for Boeing’s downfall was the financial problems in Asia which lead numerous orders being cancelled and postponed. Boeing took a very long time to anticipate the impact of economic conditions in Asia. If Boeing had anticipated the negative impact of Asian economy sooner, it could have prevented some of the problems that it confronted. It could have been well prepared and managed its production more intelligently which would help in avoiding losses. Boeing’s top management messed up big time and made disastrous calculations in the late 1990’s which caused huge losses to the company. They were too blind to look beyond their traditional strategy and were adamant to maintain the 60% market share. After their poor show the top management should have been fired and new management that would bring in fresh ideas should have been hired. This would help the company to attack the problem in a different way and come up with a better strategy. â€Å"Management worries too much about Airbus, and to hell with the stockholders†.

Good Country People by Flannery O'Conner Essay Example | Topics and Well Written Essays - 500 words

Good Country People by Flannery O'Conner - Essay Example The story begins with Mrs Hopewell's analysis of Mrs Freeman's limited facial expressions, but therein she reveals also the limits of her own thinking. Her thoughts of the Freemans are laced with some scorn, but she humors them because they are "good country people" and of use to her. Mrs Hopewell's daughter Hulga, who had lost her leg in a shooting accident, is openly rude to Mrs Freeman, but the good countrywoman was never troubled even by "a direct attack, a positive leer, blatant ugliness to her face." The author, however, does not attempt to present any rosy picture of country people. Mrs Freeman is shown to poke her very sharp nose into everything, with "a special fondness for the details of secret infections, hidden deformities, assaults upon children." Her children, Glynese and Carramae, whom Hulga secretly refers to as Glycerin and Caramel, have all the worst qualities of the girls of their age in the town, but the story is not primarily about the Freemans. The story line follows the thread of one particular 'good' country man's attitude to these city folk. The irony of his point of view is revealed in full only at the very end of the story.

Reflectioin on the 3 articles Article Example | Topics and Well Written Essays - 500 words

Reflectioin on the 3 articles - Article Example Socially, adolescents prefer the experienced over inexperienced. Yet, that is truer for boys of the same age than girls. The acts are highly presented in the media and in order to be more accurate, findings should be made on more risk behaviours. The development of an individual is related to many factors in its life and romantic adolescent's relationships are one of the more important ones. Although, considered transitory, influencing and a problem; they are important when determining one's self-worth. Yet, romantic relationships of these sort are no in any way, a behaviour problem; these are no considered myths more true for previous centuries. The basis of recent researches focus upon the involvement of an individual partner chosen for it; which is not much important than shared interests. The quality of these relationships is directly related to its stability but the studies show negativity as adolescents mature. Lastly, the intense and unpredictable show of emotionality and cognitive abilities is not studied thoroughly. The media does not imply this confidently as they show both sides of the same coin. Hence, now the research is focused upon its impact on an individual's life than the myths themselves. Acceptance in a society is reflected upon by many standards where some of them are often unconstructive.

Effective Teaching and Learning in the Primary School Essay

Effective Teaching and Learning in the Primary School - Essay Example Promoting the learning and achievement of pupils is a main aim of school education (TLRP, 2006). Teacher’s commitment to education and the insight reflection regarding teaching and learning process enables him to see the complexity involved in the process and only then he is able to discover the hurdles which learners face during the process. Readiness for implementation of different strategies for individuals and persistent research to overcome these bottle necks in the learning environment; increases the capacity of children to contribute in the contemporary society. A school’s curriculum consists of content which facilitates its students to learn and experience at a quality level. National curriculum not only provides with the same objectives to be achieved throughout the country, keeping in mind the age level; but also provides a platform where schools can produce their own curriculum according to need basis. The concepts to be learned are planned in such a way that they are integrated with social and moral values. Children learn civility and manners in this way as this is considered as a part of hidden curriculum. The purpose is clear for all to develop learning skills and enrich our children in such a way that they become a useful and constructive member of the future. Every child has a different learning style an effective teacher learns through experience and research that one strategy of learning might not fit for all. The groups of individuals in a class have learning potential but all of them possess different styles of acquiring them. Thus holistic development of a child does not only depend on contents of his curriculum but on the effectively applied strategies of an effective teacher. All over the world teachers, teach children writing styles through several ways. Children need different characteristics and styles from teacher to learn the specific trait. Learning how to write is a difficult process for children, where educators are required to link several skills together which matches the child’s comprehension and learning style. The problem becomes quite clear describing the characteristics of an effective teacher, who is able to foresee the hurdles in the process and therefore is ready with a plan to overcome these challenges. Learning how to write can be a distressing problem in a child’s personal and educational life. If a child is unable to develop certain basic skills during his schooling, later on further stages he will be unable to compile his thoughts into writing and will be unable to express what he learnt. Different subjects require students to show their learning through writing and even in exams they are supposed to write what they learnt in the session. Children who face such problems feel difficult to cope up and thus are discouraged easily. The process of writing itself becomes a challenge providing minimum help. This problem is interlinked with several other areas of learning w hich in turns slows down the holistic development of a child. Children, who are inattentive and impulsive, face difficulty to start with writing tasks, are easily distracted, get bored or tired quickly, show lack of interest in writing, write in improper font, make careless spelling mistakes and are less interested in organizing writing tasks. Children, who face spatial order problem have poor sense of line on paper, uneven space between letters and

We Would All Eventually Develop Cancer If We Lived Long Enough Essay

We Would All Eventually Develop Cancer If We Lived Long Enough - Essay Example The other causes are genetic predisposition inherited from families and medical factors such as certain viruses linked to cancer including human papillomavirus, which causes cervical cancer, hepatitis B and C and which cause liver cancer (7). Based on what cancer is and its causative agents, this paper tackles the questions of whether or not everybody will eventually get cancer at some point in their lives. With supportive evidence from scientific cancer studies, this paper takes a stance not everyone eventually gets cancer, including those who live long lives. Incidence rates for all types of cancers have increased for all age groups in Great Britain since the mid-1970s. However, the largest increase has been in the 75+ age bracket. The rise has been smaller in the other age groups with the 25-49 registering the smallest increases of 31% between 1975 and 1977 and 2009 and 2011. Although many factors cause cancer, people should not be misled that everyone will get cancer. Not everyone does. The interactions of factors of cancer make the basis of this discussion. The first factor is risky behaviour, by which people indulge in dangerous behaviours that predispose them to cancer or increase their cancer risks (6). These behaviours include smoking, excessive consumption of alcohol, bad or an unhealthy diet (10). In other words, people who take better care of themselves compared to their more careless counterparts are not likely to get cancer, regardless of how long they live since the type of lifestyle a person lives has real and far-reaching consequences on their propensity to get cancer. The table below shows the observed and projected lifetime risks of contracting or being diagnosed with all types of cancers in the UK. Paradoxically, whereas some people take good care of their lives really well and still get cancer others who seem not to care at all and never get cancer.     

Employee Engagement in Sainsburys Supermarkets Dissertation

Employee Engagement in Sainsburys Supermarkets - Dissertation Example The Nature of Employee Engagement Increasingly, employees have been faced with more, and more exacting, demands by their employers in the workplace. As a result, employee health and satisfaction have suffered as work life has proceeded to encroach upon personal and family life. Employee health and satisfaction have begun to deteriorate, fostering an escalating cynicism and mistrust by the employee against the firm. In return, corporations have given little in return, rendering most jobs staid and frustrating, something employees would have resigned from long ago were it not for the paycheck. According to Flade, more than 80% of the workforce in the UK have expressed a lack of commitment to their jobs, resulting in an untapped reservoir of potential energy that organizations could, with the proper approach, tap to improve productivity while fostering greater employee satisfaction. When employees are unhappy about their jobs, their disinterest and apathy become a hindrance to their smooth and competent performance on the job, and may impact negatively on the firm’s productivity and profitability. It is for this reason that employee engagement, has been developed as a tool for the proper and productive motivation of employees. Kennedy and Daim state that employee engagement is taken by many to signify the â€Å"management of discretionary effort†. Employees are so situated that they would choose to act in furtherance of their organization’s goals, because their own goals are identified with it.

Philosophy vs Ideology Essay Example | Topics and Well Written Essays - 500 words

Philosophy vs Ideology - Essay Example ividual is considered to be faced with different concepts which primarily aimed at understanding the human existence, mind, values, culture, reason and more. Thus, philosophy is an integral part of the human experience because of his intellect and moral obligations in line with his pursuit to understand the nature and origin of ideas. Beliefs and ideas disregarding whether they are true or false are integral part of ideology (Eagleton, 1991). The most familiar adage puts it that no man is an island. This implies that socialization is part of being human. Thus, the society in general is composed of individual, social movement, institution or group which function together based on certain beliefs and ideas. These guide them in their daily living as they continue to exist and be a part of the highly structured society. Thus, an ideology therefore is a guiding principle underlying the existence of an individual, class or group. For example, the Greek mythology is a specific replica of what an ideology is all about. Doctrine on the other hand is another form of ideology. Considering that there are various religions in the world, each of them carries substantial doctrine which is another form of ideology. The Roman Catholic has specific doctrines that may or may not be applicable among Protestants. Philosophy on the other hand tries to organize beliefs and ideas based on the truth using the senses. Everything is highly intellectualized with Philosophy. For instance, a suspect may remain as such until proven guilty due to strong supporting evidences. In Philosophy, it is only the truth that counts in order to understand various concepts, ideas or beliefs in order to trace their very nature or inception. In a society where people’s beliefs are subject to what they felt, perceived and experienced, the truth is always based on what the human mind can fathom or understand. It is in this reason that faith does not need to be intellectualized because it is more than what

Corporate governance approaches Essay Example | Topics and Well Written Essays - 750 words

Corporate governance approaches - Essay Example Due to the many reported business failures, combined with the low profits generated, the credibility and efficiency of corporate structures has been doubted thus the need to assess the accountability and responsibility of such leadership. This kind of system is based on the assumption that the holders of wealth or those who have exclusively invested capital in the business own it. That means the owners are entitled to the profits accruing from the enterprise since they have put their money at risk. In the case, the shareholders manage and control the activities and values in the organization at sometimes the expense of workers, customers and the public interests for instance, in the case of job outsourcing and the tax evasion experienced by the firms. This system of governance puts together all the parties that contribute to the success of the enterprise by recognizing and empowering such parties. It includes not only the owners but also other players such as the managers, suppliers, customers, distributors, employees and the public (Appleyard, Alfred and Steven 261). The system is actually consumer, suppliers and employees oriented. The stakeholders are included in the board of governors and play an active role in the policy making process The main distinguishing figure between the two systems of capitalism is in the approach to the type of environment in which firms develop including the labor and capital. Under stakeholder capitalism, the total reward system of remuneration is used and support towards productivity through education, training and research is accorded. Labor is secured through promotion of employer relationship thus low turnover rates at work making the labor market to be less flexible. Shareholder capitalism, on the other hand, puts a lot of weight and priority to shareholders interests. This cause labor mismanagement and also reduces the return to labor. There is too much external and internal

The things needed by a woman fleeing from domestic abuse Essay Example for Free

The things needed by a woman fleeing from domestic abuse Essay There are many things that one can do to support a woman who is attempting to flee from domestic violence. According to the Domestic Violence Victims Bill of Rights (Andrew Cuomo, 2008). The first critical thing that a survivor of domestic violence needs is assistance to get both her and any children to safety. Safety means to a shelter, or location where one’s partner will not look. Safety also means that the survivor of domestic violence will need legal assistance. Second, they will need legal and law enforcement assistance in obtaining Temporary Restraining Orders, and personal belongings. According to Strong DeVault and Sayad (2001), one fo the most critical things that can be provided for women fleeing from domestic abuse would be emotional and psychological support. This can be provided in any number of ways including, counseling, support groups, and family support networks. 4. 2. Discuss some of the general recommendations that family violence experts make for preventing family violence. Strong, DeVault and Sayad (2001) make several suggestions that can be seen as effective in preventing situations in which family violence might occur. The first solution that is suggested by the experts is that society seeks to reduce societal problems such as, poverty, unemployment, low wages and other factors that contribute to situations of extreme stress within the family. The second suggestion made by Strong, DeVault and Sayad (2001) is that both husbands and wives in a family need equal opportunities to achieve educational and career goals. The third key aspect of preventing family violence according to the experts is to educate men and women about family planning and birth control in order to avoid unplanned or unwanted pregnancy. The final method suggested by Strong, DeVault and Sayad (2001) is to ensure that parents, specifically young parents are educated about parenting as well as about disciplinary methods that are non-violent in nature in order to break the multi-generational cycle of violence that is common to many families. Strong, DeVault, Sayad (2001) suggest that the daycare system be reformed and that preventative programs be developed to stop family violence before it becomes a problem for families. Finally, it is suggest that families receive assistance in developing social support networks in order to end social isolation that may be common in violent family situations. These suggests from the experts are only general however they can guide agencies and therapists who deal with family violence in creating policies and programs to deal with family violence. 4. 3. What is Divorce Mediation and what is its primary goal? Divorce mediation is primarily a means of resolving marital disputes resulting form divorce such as, property division and child custody, without involving the courts, or lawyers. This reduces the stress on the divorcing couple and allows them to settle without the hostility and arguing over these issues that is typically seen in divorce pursued through the court systems. Strong, DeVault, and Sayad (2001) argue that, this is critical for ensuring that the best possible results are obtained for the family in terms of child custody, visitation and child support. Strong, DeVault and Sayad (2001) suggest that divorce medication can have a powerful influence on how well parents get along after a divorce and therefore how well children adjust to a situation of divorce. This means that family members are less likely to have problems if mediation rather than courts and lawyers are utilized in order to avoid hostilities. In fact, avoidance of hostility between divorcing family members is the primary goal of divorce mediation. 4. 4 Based on the work of Visher and Visher, discuss three structural characteristics that make the stepfamily different from the traditional first-marriage family? There are three main ways in which stepfamilies differ structurally from traditional nuclear families. According to Strong, DeVault and Sayad (2001), one major way lies in the fact that one for both parents in a stepfamily may have differing custody arrangements for their children including, sole custody, joint custody, legal custody, physical custody or no custody of their children. Thus children that are brought into the marriage may spend differing amounts of time within the stepfamily and have differing rates of adjustment to living within a stepfamily. Second, the number of parents in the family differs from the traditional two parent family because a child may have a biological mother and father and anywhere from 1-4 stepmothers and stepfathers. This can create conflicts, as the child will have to face different rules and expectations with each family. Finally, Strong, DeVault and Sayad (2001) state that, stepfamilies are larger, and often have more complicated family system than traditional families. References James, Paula (1997) The Divorce Mediation Handbook: Everything You Need To Know. Jossey-Bass, New York, 240 Office of the New York State Attorney General (2008) Domestic Violence Victims Bill Of Rights Retrieved, August 11, 2008, from, http://www. oag. state. ny. us/family/domestic_violence. html Strong, Bryan, DeVault, Christine, and Sayad, Barbara, W (2001) The Marriage and Family Experience 9thEd, Wadsworth/Thomson Publishing, New York,